Frequently Asked Questions

We are a non-profit educational training organization serving Polk County, FL. We provide various certification trainings as well as free non-certification trainings.

Why do I need to purchase a resuscitation mask?

The use of a resuscitation mask is a preventative measure implemented to protect students from the potential transfer of bacteria from the manikin to the student and is required by the American Heart Association and the American Health & Safety Institute. This is how Citizen CPR is assisting in the mitigation of Covid-19 and the Delta-Variant.

What is the difference between a Covid mask and a resuscitation mask?

Resuscitation masks are specifically designed to practice the safe delivery of rescue breaths. The mask includes a one-way valve and a built-in fiber filter for added protection. Covid masks are worn as a barrier to prevent the spread of respiratory droplets.

Can I purchase a mask if I have already registered for the class?

If after you have registered you find that you need a mask, you can purchase one from our website at www.citizencprinc.org. Under our training classes, choose the date for the class you are registered for, under tickets select Resuscitation Mask and follow the prompts to make the purchase.

When will I receive my certification card?

We ask that you give our offices up to 5 business days to process all necessary paperwork needed to issue your cards.

Where is my card coming from?

All students who have taken a BLS for the Healthcare Provider class will be receiving their cards from the American Heart Association, the email address your card will be issued from is ECards@AHA.org. All students who have taken any of our Adult, Child and Infant CPR or First Aid courses will be receiving their cards from the American Safety & Health Institute, the email address your cards will be issued from is Info@HSI.com.

What do I do if I cannot find my card?

If you cannot locate the email with your card, search both your inbox and your spam folder for the email address your card will be issued from. If after doing so, you are still unable to find your card, call or email Lizette Batterton at 863-680-1277 ext. 1001 or bookkeeper@citizencprinc.org.

Note: Any student who has received a voucher as a Lakeland Regional Health new hire will not receive a copy of their card. All cards for voucher candidates are sent to the LRH Talent Division. Please speak with your recruiter if you wish to receive a copy or one can be purchased from Citizen CPR for $20.